Mark Snell's Resume

Employment History June 2006 - Current The Tech Doctor Network Director On-Site it Support for Home & Small Businesses All manner of Hardware Software and Peripheral Sales February 2001 - Current GeekZone Director Design & Develop web presences for Small Businesses Provide Consultative information for Small Businesses Create, Design & Develop Talkin' Tech Australian IT News and Reviews site October 2005 - June 2006 Victorian Dept of Education IT Security Officer Maintain IT Security Systems Provide EduPaSS support (At the time, the world's largest secure wireless network) January 2003 - October 2005 GeekZone & Network Neighborhood Specialist Technician Provide full service ICT Support to Schools Manage 1500+ Users, 500 Computers across Multiple Sites Co-ordinate Maroondah Network (cluster) December 1999 - December 2003 RMIT IT Test Lab IT Testlab Network Engineer Test new IT equipment Develop new test procedures Write reviews for PC Magazine Australia, now Australian Technology & Business Magazine www.technologyandbusiness.com.au Write pre-purchase reports for government and corporate clients Set up Testlab's network testing facility Develop IT Testlab web presence March 1995 - December 1999 RMIT University Faculty of Art, Design & Communication Technical Officer, Lab Manager & acting Faculty IT Manager Develop Faculty IT Plans Manage P.C. and Macintosh Laboratories Develop, Manage and Administer Novell Network Hardware and Software Troubleshooting for Students and Staff Planning, Lease and Purchase of Hardware and Software Representative of Faculty on RMIT IT Technical Committee Laboratory supervision

October 1998 - January 2000 Toner & Ink Web Design & Management

July 1998 Australian Film Commission Being Connected Exhibition & Network Technician Setup of Conference Internet Cafe and Interactive Exhibition Speaker support for 38 Speakers over 2 venues for 3 days. All Hardware, Software and Network setup and maintenance

February 1994 - March 1995 RMIT University Department of Design Technical support of P.C. and Macintosh Laboratories Setup and Administer Novell Network Hardware and Software Help Desk for Students and Staff Purchase of Hardware and Software Laboratory supervision

February - December, 1993 RMIT University Department of Design (Industrial Design) Technical support of P.C. Laboratory Hardware and Software Support for Students and Staff Purchase of Hardware and Software Laboratory supervision

July - November, 1993 G.T.V. 9 Corporation Traffic Department Entering computerised bookings of Network Commercials Liaison with Sales and Marketing Filing and other general clerical duties

April - May, 1993 and December 1993 - February 1994 RMIT University Faculty of Art, Design & Communication (Computer Graphics) Administer Novell Network Technical support of Laboratory Upkeep of P.C., Macintosh and Amiga software. Provide Help Desk Support

April - May, 1993 I.T.S. Coursemaster Contract Programmer Contract Computer Based Training Programmer Assist Graphical Artist

September, 1991 - September, 1992 I.T.S. Coursemaster Programmer Computer Based Training Programmer Technical Officer Site Installations Assist System Administrator Customer Support Assist Graphical Artist

Education November 1999 - December 2002 RMIT Department of Computer Science IT Graduate Certificate Incorporating: Novell CNA January - May 1991 Computer Power Training Institute Diploma of Micro-Computer Technology February 1989 - October 1990 McKillop Senior College Successfully completed H.S.C.

Key Strengths - Technical A broad range of expertise in the computer/networking field. Good working knowledge of networking protocols and security including Wireless, VPNs, Firewalls. Excellent working knowledge of DOS, Macintosh System 7 - 10(X), Windows 3.x, 95/98/NT/2000/XP. Very Good working knowledge of Unix/Linux inc PHP, MYSQL, Apache. Very Good working knowledge of Windows Server products (NT4, 2000, 2003) including Active Directory Good working knowledge of Novell Netware 3.12 - 5.1. Excellent working knowledge of major office applications (Office 97, 98, 2000, XP). Excellent working knowledge of the Internet, including E-mail, News, FTP, and the World Wide Web. Experienced web site designer, especially database backed web design. Excellent skills in the setup and troubleshooting of Mac's and P.C.’s including peripheral devices (scanner, printers, plotters) Experienced in both 2D and 3D Design Packages (Photoshop, Illustrator, Pagemaker...) Some Programming in Visual Basic, C, and Pascal. Excellent skills in explaining technical information to non-technical people. Member: System Administrator Guild of Australia. www.sage-au.org.au

Key Strengths - Personal Ability to understand and work with people from different backgrounds. Ability to work in a team or alone without supervision. Very quick learner. Excellent customer relation skills. Ability to communicate ideas and instructions to others. Ability to listen to and follow instructions. Attended Goalsetting & Personal Development Workshops. Member of Team TNT, Creators of Final Doom. (Large-scale collaborative internet project).

Referees Hugh Marquis Computer Systems Engineer Network Neighborhood Pty Ltd PO BOX 5012 Frankston Vic. 3199 Telephone: (03) 9708 8700 Mobile: 0413 966 499 Fax: (03) 9708 8664 E-mail: hmarquis@networkneighborhood.com.au Quenten Knoll Technical Director Careforce Church Monbulk Rd Mt Evelyn Vic. 3796 Telephone: (03) 9760 8050 (Sunday - Wednesday) Telephone: (03) 9736 3905 (Thursday & Friday) E-mail: Quenten.Knoll@careforce.org

Last Updated June 2007